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Faqs

Top 10 Frequently asked questions

  • HOW CAN I CHANGE MY SHIPPING ADDRESS?
    • By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

  • HOW DO I ACTIVATE MY ACCOUNT?

      You can simply register yourself by sign up.The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@printersplanet.in, printersplanet.in@gmail.com

  • WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?

      Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem your products. So keep rating the products to keep earning points!

  • HOW CAN I TRACK MY ORDERS & PAYMENT?

      After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt of payment.

  • HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

      After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

  • HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

      Members who ship their orders should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.


      If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

  • HOW DO YOU SHIP MY ORDERS?

      All your orders are sent via Shiprocket.

  • HOW DO I MAKE PAYMENTS USING CCAVENUE ? HOW DOES IT WORK?

      CCAvenue is the easiest way to make payments online via credit cards, debit cards, net banking, cash cards, Emi’s, and many other options. While checking out your order, you will be redirected to the CCAvenue at our site. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful payment, a payment advice will be automatically generated for your order. It's fast, easy, safe & secure.

  • WHAT ARE THE PAYMENT METHODS AVAILABLE?
    • 6 Credit Cards (Visa, MasterCard, American Express, Rupay & Diners)

    • 100 Debit cards (Visa, Visa Electron, MasterCard, Maestro, Rupay and ATM cum debit cards)

    • 53+ Net Banking (Highest Net-banking payment options)

    • 2 Cash Cards 

    • 1 Mobile payment

    • 14+ Multi-Bank E.M.I

  • WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

      Products ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment earlier after checking out.

  • WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)?

      We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at printersplanet.in@gmail.com


      We regret to inform you that no refunds will be given for orders that fall under the below categories.


      1. In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at printersplanet.in@gmail.com.


      2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

  • WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG product/MISSING product?

      We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at printersplanet.in@gmail.com.


      We regret to inform you that no refunds will be given for orders that fall under the below categories.


      1. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.


      2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.


      3. In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we'll re-send the correct product to you at no cost, subject to availability.


      4. In the event you've received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to printersplanet.in@gmail.com and after which, kindly give us a call at 9700 9800 28 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.

  • ARE THERE WAYS TO SAVE MONEY?

      Yes, You can save your money firstly do not delete your account because we can send gift certificates, vouchers, coupons etc. only when you are in touch of our team by stay login customer and provide a running email id. On every transaction you will get reward point which can be used when you purchase product by our site. You are requested to visit our site periodically to get best offers and deals.


      There is a loyalty build up scheme for every customer. Loyalty build by customer responsiveness, honesty by providing his information, quantity purchased, payment schedule, regularity for purchasing product, cancellation of orders, product return by him, etc.


      For bulk orders you can contact us by WhatsApp or call on the number provide at site’s header and footer. You can get benefit of heavy discount on lots/batches etc.

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